Who we are
Optimal Experience is Australasia’s leading research and design consultancy. Our focus is making the world a more user-friendly place, online and offline. Our passionate team of research and design specialists are based in Sydney, Auckland and Wellington.
What we do
It’s pretty simple really: we help you to deliver world-class customer experiences. We find out exactly how people use your website, product or service, and use this information to design experiences that are easy and enjoyable to use.
Some of our clients
At Optimal Experience we’re all about supporting you. We offer a variety of events to help your team learn more about user experience.
1. the quality of being thankful; readiness to show appreciation for and to return kindness.
I recently switched to BNZ. A month after joining, a lovely fellow called to check if everything was going well. To my surprise and delight, he paused at the end of the call and said:
“Just one more thing, I wanted to sincerely thank you for banking with BNZ, I really appreciate it”.
For a moment, he made me feel like BNZ’s most important customer. A stark contrast to many service experiences where a hurried, inauthentic ‘thanks’ is given or no thanks at all. Read more »